How do you work?

We would have an initial consultation where I would get to understand how your business works, what systems you use and what tasks you need to be carried out. Files can be shared via Google Drive so we have version control. I use Trello if you want to have a more organised system of work.

Are you registered with the ICO and do you have a confidentiality agreement?

I am registered with the ICO and have a confidentiality agreement which we will both agree to before we begin working together. 

Days/hours worked

Working days are Monday to Friday 9.00 to 4.00 with weekend support available on request.

What are your payment terms?

Payment is required in advance for small projects.  For retainers you will be billed at the end of the month. Payment terms are within 7 days. You may incur late fees and have the service suspended due to non-payment. For larger projects a 50% deposit may be payable.

What are my payment options?

Payment is by BACs and details will be on the invoice.

What system do you use to keep track of time?

I use Toggl and time is counted to the nearest 15 minutes. A time breakdown will be sent with your invoice.